Frequently Asked About Your Data on welcome hongkong
We collect your full name, email address, phone number, date of birth and residential address for account verification. We also store your chosen payment method — DANA, OVO, GoPay or QRIS — and any bank details you provide for withdrawals. This information is used only to verify your identity and process your transactions.
All payment information is encrypted using industry-standard SSL encryption before transmission. We never store your full payment credentials on our servers. Payment processors handle the actual card or wallet data, and we receive only a transaction confirmation. Your account password is hashed and cannot be reversed by our team.
No. We do not sell your personal information to marketers, data brokers or any third party outside our payment and banking partners. We share data with payment processors only to clear your DANA, OVO, GoPay and QRIS deposits and process your withdrawals where local law permits.
We retain your account history and transaction records for five years after closure to comply with financial regulations in Indonesia. Your personal details such as name and address are deleted or anonymized after one year, except where retention is required by law.
Yes. Open your account settings, go to Privacy & Security, and select 'Download My Data'. We'll prepare a complete record of your information and send it to your registered email within five business days. You can also contact support to request data deletion.
We use cookies to keep you logged in, remember your lobby preferences and track how you use the platform on desktop and mobile. Essential cookies cannot be disabled, but you can turn off marketing and analytics cookies in your browser settings or our Privacy & Security page.
Contact our support team immediately via live chat or email. We will verify your identity, review your account activity, and advise you on next steps. If suspicious activity is detected, we can reset your password and review your recent transactions. We recommend changing your password and enabling two-factor authentication right away.
